How long does electrical installation take?

Most standard electrical installations — such as a consumer unit upgrade, new circuit installation, or EV charger fitting — take between 4 and 8 hours. Full rewires or larger projects may take 1-3 days depending on the size of the property. We always confirm the expected timeline before starting work.

Do you install solar panels in Costa Blanca?

Yes. We design, supply, and install complete photovoltaic solar panel systems for villas and apartments across Costa Blanca. We handle everything from the initial site survey and system design to installation, permit applications, grid connection, and monitoring setup.

What is a Boletin Electrico?

A Boletin Electrico (also called Certificado de Instalación Eléctrica) is the official Spanish electrical safety certificate required for new electrical connections, after major works, and when selling or renting a property. It confirms your installation meets the current Spanish low voltage regulations (REBT). We handle the full process including inspection, documentation, and registration with the Comunidad Valenciana.

How much do solar panels cost in Spain?

For a typical villa in Costa Blanca, a solar panel system providing 3-5 kWp of capacity typically costs between 4,500 and 8,000 EUR including installation, inverter, monitoring, and permits. The payback period is usually 5-8 years given Spain's high solar irradiance, and you may be eligible for local subsidies and tax deductions.

Do you service my area in Costa Blanca?

We cover the entire Costa Blanca region — from Denia and Javea in the north, through Benidorm, Altea, and Calpe, down to Alicante, Torrevieja, and Guardamar in the south. We also serve inland areas including Orihuela, Elche, and surrounding urbanisations.

Can you install an EV charger at my home?

Yes. We install Type 2 and CCS compatible EV chargers for homes and businesses across Costa Blanca. Installation includes a dedicated circuit, smart charging controls, and load balancing where needed. We handle all permits and certification required under Spanish electrical regulations.

Do you offer financing?

Yes, we offer flexible payment plans to spread the cost of new installations or larger projects such as solar panel systems. Options include 0% interest plans for shorter terms and extended plans for bigger investments.

My electricity keeps tripping — what should I do?

Frequent circuit breaker trips usually indicate one of three things: an overloaded circuit, a faulty appliance drawing too much current, or a wiring fault. If your consumer unit trips frequently, do not keep resetting it — call us. We'll carry out a full diagnostic to identify the root cause safely. This can be an urgent issue if there is any risk of overheating or fire.

Do you handle permits and paperwork?

Yes. All electrical work in Spain must comply with the Reglamento Electrotécnico para Baja Tensión (REBT). We handle the full process: technical project documentation, the Boletin Electrico safety certificate, and registration with the Comunidad Valenciana's industry registry. For solar installations, we also manage grid connection applications with the distribution network operator.

What is energy monitoring and how does it work?

Energy monitoring uses smart meters and sensors to track your electricity consumption and, if you have solar panels, your production in real time. Data is accessible via a smartphone app, showing you when you use most energy, how much your solar panels are generating, and alerts for unusual consumption spikes. It helps reduce bills and detect faults early.

What is your response time for electrical emergencies?

For urgent electrical faults — such as total power loss, exposed wiring, burning smells, or sparking — we aim to respond the same day across the Costa Blanca region. Contract customers receive priority scheduling. For non-urgent work, we typically book within 1 to 3 working days.

Do you work with English-speaking clients?

Yes. Our team speaks English, Spanish, and Dutch, making us the go-to electrical company for British, Dutch, Belgian, and other expat homeowners across Costa Blanca. We explain everything clearly, provide written quotes in English, and ensure you fully understand the work being done.

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Terms of Service

Last updated: June 2026

1. General

These Terms of Service govern the relationship between VIVA Energetica ("the Company") and the client ("the Client") for all electrical services provided, including electrical installation, maintenance, repair, solar installation, and related services in the Costa Blanca region, Alicante, Spain.

By requesting a quote, booking a service, or engaging the Company in any capacity, the Client agrees to these terms.

2. Services

VIVA Energetica provides the following services:

Installation: Supply and installation of electrical systems, distribution boards, solar PV, EV chargers, and smart home wiring for residential and commercial properties.
Maintenance: Preventive and scheduled maintenance including electrical inspections, testing, earthing checks, and system diagnostics.
Repair: Diagnosis and repair of faults, component replacement, and emergency callouts.
Consultation: On-site assessments, system recommendations, energy efficiency audits, and project planning.

All installations are carried out in accordance with Spanish REBT regulations (Reglamento Electrotécnico de Baja Tensión) and the relevant EU directives.

3. Quotes and Pricing

All quotes are provided free of charge and are valid for 30 days from the date of issue, unless otherwise stated.

Quotes include an itemised breakdown of equipment, materials, labour, and applicable IVA (VAT). Any additional work not included in the original quote will be communicated and agreed upon with the Client before proceeding.

Prices are quoted in Euros and include IVA at the applicable rate.

4. Payment Terms

We accept the following payment methods:

Bizum
Bank transfer (Spanish bank account)
Cash
Card payment (Visa, Mastercard)

For installations, a deposit of 50% may be required upon confirmation of the order. The remaining balance is due upon completion of the work.

For maintenance contracts, payment is due according to the agreed schedule (monthly, quarterly, or annually).

Late payments may incur interest at the legal rate established under Spanish law.

5. Warranties

All work performed by VIVA Energetica is covered by the following warranties:

Labour warranty: 2 years from the date of completion, covering defects in workmanship.
Equipment warranty: As provided by the manufacturer (typically 2-5 years depending on the brand and model). We assist with all manufacturer warranty claims.
Electrical installation: All installations are covered by the official Boletín Eléctrico certificate as required under Spanish law.

Warranties do not cover damage caused by misuse, negligence, power surges, unauthorised modifications, or failure to maintain the system as recommended.

6. Liability

VIVA Energetica carries professional liability insurance covering all work performed.

Our liability is limited to the value of the services provided. We are not liable for indirect or consequential damages, including but not limited to loss of income, property damage not directly caused by our work, or discomfort due to equipment failure beyond our control.

The Client is responsible for ensuring adequate access to the property and work areas, and for informing us of any existing issues (electrical, structural, plumbing) that may affect the installation.

7. Cancellation and Rescheduling

The Client may cancel or reschedule a booked service under the following conditions:

More than 48 hours notice: Full refund of any deposit paid.
Less than 48 hours notice: The deposit may be retained to cover costs already incurred (e.g., equipment ordered, scheduling commitments).
No-show: If the Client is not available at the agreed time without prior notice, a callout fee may apply.

For equipment that has been specially ordered, cancellation may be subject to restocking fees charged by the supplier.

8. Property Access and Permissions

The Client is responsible for obtaining any necessary permissions for the installation, including community (comunidad) approvals where required, building permits, and access to communal areas.

In accordance with Spanish regulations, all electrical installations must have the required Boletín Eléctrico certificate. VIVA Energetica handles this documentation as part of every installation.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Spain.

Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the Province of Alicante, Spain.

Consumer rights under Spanish and EU consumer protection legislation are not affected by these terms.

10. Privacy

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

11. Changes to These Terms

VIVA Energetica reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are published constitutes acceptance of the updated terms.

Questions?

If you have any questions about these Terms of Service, contact us at:

Email: info@vivaenergetica.com

Location: Costa Blanca, Alicante, Spain